Highly skilled engineer with a passion for network solutions to bring further user added value, I played soon with core solutions in the emerging voice over IP market. Experienced technical manager in professional services, meeting expectations and creating confidence is a leitmotiv. Applying strong technical skills and interest in business to get involved in transversal mission in fast paced environment, open and ready for a position within a forward-thinking company where I can excel.
KPI for a 130 people customer services department : 800 prospects initiated, 240 projects tracked
Built multi-currency (€/$) P&L reports for 10 main customers’ accounts ($40M PO Booked / 32k man.days)
Implemented and promoted business tools (workforces schedules and delivery projects information)
Tracked Projects lifecycle and built KPI dashboards for project managers and VPs (Excel, VBScripts, Business Object)
Performed quarterly closing with multicultural FR/IL finance teams
Comverse major player on mobile voicemail and added values services acquired NetCentrex in 2006 to combine both company experience in some fix-mobile converged solution (well known as UCaaS currently).